Systems Field Technician

NAVTEQ data is used in virtually all of the leading navigation systems in both North America and Europe. Our customers rely on NAVTEQ digital map information for use in their applications based on its accuracy, detail and completeness.

Tools and Technology is responsible for deploying new equipment, hardware and software to NAVTEQ’s field data collection organization. This includes, for example, Global Positioning Systems, Inertial Measurement Units, Video Cameras, In-Car PCs, and Map Editing Software.

• Develop user and operational requirements and advise project teams concerning design, engineering, sourcing, fabrication/assembly, installation, testing, maintenance and upgrading of field equipment
• Assist in identifying external providers of equipment and services, and work with external suppliers and the purchasing department to ensure that parts and supplies are in stock and available for installation and replacement
• Install prototype equipment, repair/replace parts, diagnose technical problems, identify equipment and cabling problems, and isolate electrical and mechanical problems causing failures
• Set-up and maintain bench testing and diagnostic instances of field equipment to facilitate trouble shooting
• Work with other departments to ensure smooth repair, enhancement, and deployment of systems with minimal impact on day-to-day operations
• Provide training on systems to the training group (train the trainer) or to users directly on an as-need basis
• Assist with writing technical user documentation for field system solutions
• Provide second and third level helpdesk support when users encounter problems
• Ensure initiatives are executed according to quality standards and other business objectives
• Identify opportunities for continuous improvements of current systems / processes